Depress and hold the gas control knob all the way down. Its compact size will leave room for a water softener or extra storage. water filter, debris can become trapped in this long path if not stopped by The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Other possible causes of flame failure include a gas line thats too small, regulator failure, combustion issues, venting and more. Connect a garden hose to the drain valve near the bottom of the heater tank. Plus, they connect to Metalfab 3-inch/5-inch concentric venting without needing an adaptor. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters, Corporate Office: 1100 Abernathy Road, Suite 1700. When there is a malfunction, an error code will appear on the LCD display. For higher demand application, easily link multiple tankless units to operate as one system: Up to 20 units: MIC-185 plus MICS-180 manifold control assembly, RMTGH95DVLN-2 : Indoor Natural Gas 199K BTU, RMTGH95DVELP-2 : Indoor LP 199K BTU w/ EcoNet, RMTGH95DVELN-2 : Indoor Natural Gas 199K BTU w/ EcoNet, Corporate Office: 1100 Abernathy Road, Suite 1700. The Power Direct Vent is a seal combustion, direct vent water heater that may be installed up to 60 feet away from the homes outside wall. Remove the outer door from the water heater. It also has a first-year in-home labor warranty. All Rights Reserved This can take up to 24 hours. your household just finished showering and now it's your turn. 90% of the time, this troubleshooting step will help to eliminate the warning message from the control panel. water you felt was the trapped water. Extremely energy efficient, it is a great option for replacing a tank water heater, as it will give you hot water on demand for as long as you require it. Make sure the vent connector from the draft hood to the chimney is properly positioned and securely attached. All Richmond tankless water heaters are compact, including the most powerful model: a gas unit that provides 9.5 GPM. The warranty varies based on the model. Check the vent and/or combustion air-inlet systems for obstructions. Heaters in the Encore RMTG series even have an optional maintenance notice setting. Allow several gallons to flush through the discharge line to an open drain. If you buy something through a referral link on our site, we may earn an affiliate commission at no extra cost to you. Atlanta, GA 30328, Corporate Office: 1100 Abernathy Road, Suite 1700. Rheem fault code 05 - Indicates imperfect combustion. Product Type: Tankless Water Heater. of cold water before the temperature slowly climbs back up. It has a slightly higher energy efficiency of 0.82 UEF (compared to 0.81 UEF). It can also be helpful if you understand some of Richmond water heater error codes. Set the thermostat to the desired temperature. Richmond Encore Tankless is about one third the size of a conventional water heater. It is also safe, using Guardian OFW overheat film wrap. No reviews. Take advantage of warranty protection for your Rheem heating, cooling and water heating equipment, Find what you need to keep your Richmond equipment working perfectly. These use electric, gas, and solar as their fuel sources and are available as tank, tankless, or hybrid models. All warranties are for the original homeowner and are not transferable. Bring the other thermostat to the same setting. Check that the ground conductor on the water heater is properly connected. This means your water heater is having issues with either combustion air or venting. Its crucial before you can move on to the next troubleshooting. If the method doesnt work, you can always contact customer support. The Combination Gas Control comes set at its lowest setting for safety purposes. By the way, this guide won't cover the blinking codes. Water heaters are an invaluable asset in todays homes, and not just any heater but rather a good quality heater to effectively and economically heat enough water for your daily needs. A digital display makes setting a precise water temperature, or monitoring . A Richmond tankless water heater has no standing pilot light, no stand by loss, and the burners modulate to maintain maximum efficiency. The burner chamber is a sealed area and it is recommended that cleaning of the burner is done by a qualified service personnel. Although uncommon, issues can arise if something isnt working correctly within your water heater. Check proper connection of line neutral and hot wires. If you continue to use this site we will assume that you are happy with it.. To fix this problem, you first need to purge the air from the gas line and then try again to see it will light. In addition to the hot water you needit gives you the power to know, control and protect. Some models, like the Marathon, have lifetime warranties, while others have a 6- or even a 12-year warranty. Its all possible with the Richmond ENCORE Electric Water Heater with LeakGuard and the EcoNet App.3, Check and adjust temperature, set schedule, change operating mode and view energy usage, Avoid cold showers by checking if there is enough hot water, Identify which element needs to be replaced for easier service call scheduling, View weekly, monthly and yearly energy usage reports, Learn immediately about any service needs or unexpected leaks, Adjust water set temperature to balance hot water needs via the EcoNet App or hands-free voice control with Amazon Alexa, Save energy on water heating costs while away and return home to a tank full of perfectly hot water, Helps you connect with customers by giving them an easy way to reach and share codes with you for repeat business and simpler service calls, Allows plumbers to view detailed alerts and alarm codes while at the water heater to expedite service They make many types of heaters including gas, electric, and tankless heaters. FV sensor detected presence of flammable vapors. These can also be helpful to a technician. If the above remedies dont resolve the problem, it might be that you are not depressing the Combination Gas Control (Thermostat) Knob while attempting to light the pilot. It does not store any personal data. Set the thermostat dial to the lowest setting by turning the thermostat dial clockwise until it stops. Richmond water heaters with tankless technology are used for mid and large-sized homes with up to three-four bathrooms, where the largest model produces up to 11 GPM of hot water. It's not always something you want to do on your day off, but it still needs to be done. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright . The reference marks represent the water temperature as stated below: To determine the water temperature, turn on a hot water faucet and place a thermometer in the water stream. 929 East 41st St. PO Box 4200 Through the sight glass, inspect the hot surface ignitor with the main burner off and inspect the main burner while firing. If youre in the Dallas / Fort Worth, Texas area, call Horizon Plumbing Service at 817-461-1117 to get your tankless water heater running smoothly again. FVIR stands for Flammable Vapor Ignition Resistant. This feature improves the energy efficiency of the water heater. Customer Service Call Center 7:30am - 5:00pm Central Time Weekdays Phone: 800.621.5622 Turn on the gas and light the pilot (as applicable) or turn on the circuit breaker. Lastly, check the valve error codes. As long as you contact the support, you wont have to be bothered by Richmond water heater troubleshooting. The outdoor version comes with freeze protection for temperatures as low as -30 degrees Fahrenheit, making it suitable for almost any setting. As a result, youll have hot water at the instant you need it, preventing a cold stream of water when you open the faucet. Necessary cookies are absolutely essential for the website to function properly. Locate the piezo-electric spark generator which is located on top of the combination gas control. Richmond has information about their many different products, including different ways to deal with them. If the burner access door is removed, the burner access door gasket must be replaced. 0 back, 1/2 sides, 12 top, 12 bottom, and 12 front. Turn on a hot-water faucet tap (such as a bathroom sink faucet) to allow air into the hot-water piping and prevent suction that hinders drainage. We strongly encourage you to hire a licensed plumber to perform the diagnostics and physical troubleshooting of your tankless water heater. While they're enormously helpful, occasionally, they can present significant problems, one of which is that the pilot light is repeatedly going out. Suppose a member of Make sure that all joints are secure and that all combustion air-inlet and vent pipe supports are all in place. In 2017, the Department of Energy required manufacturers to calculate the UEF based on how efficiently each water heater uses energy in real-world usage scenarios. Open the cold-water valve and let the tank refill completely. Slightly depress the gas control knob and turn clockwise to OFF position. Offering 8.8 GPM, it can provide enough hot water to supply most (if not all) of your appliances at the same time, even if you live in a cold climate. Another thing that can cause this problem is when the pilot burner orifice is clogged. its destination, the more noticeable the gap. - YouTube 0:00 / 5:03 I have a richmond encore tankless water heater model RMTGH95DVN. (Residential gas is approximately 0.62; and residential electric is approximately 0.92). To correct this code, close all hot water taps to reset the unit. Having a Tankless Water Heater Problem, But Unsure the Exact Problem? A conventional tank-style water heater stores hot water, and heats the water 24/7, whether you use it or not. You need hot waterand peace-of-mind. Contents show 1 1. Its compact size will leave room for a water softener or extra storage. If your home has a tankless water heater, you probably dont think too much about it unless theres a problem. In some cases, it turned out that the owners had set the vent beyond the suggested limits. Another possible reason is the blower is unplugged. Better still, it functions at up to 8,400 feet above sea level. Some are designed for indoor use; others for outdoor use. The standard was intended to enable homeowners to compare the efficiency one water heater to another. your water filter. Here is the answer, Rheem Tankless Water Heater Error Code 13. Knowing how to properly use your heater is not only essential from the economic point of view but for safety as well. This information may also be helpful to a plumber or technician if you end up needing one. Richmond Gas Water Heater features a combustion shut-off device. The consortium of manufactures agreed on flame arrestor plate technology to create the new generation of FVIR water heaters. water heater to tankless, it is also important to check the water filter in You dont want it to be blown out. If that is not the issue, the combustion shutoff device could have tripped and you may need to contact a qualified service technician. Rheem Manufacturing Company The pilot burner should be cleaned or replaced in this case. Have a qualified service personnel conduct periodic inspection of the Combination Gas Control (Thermostat), relief valve, internal flue-way, burner, and vent and combustion air-inlet systems. The Combination Gas Control is also constructed with a single-use gas shut-off device that will shut off the gas supply to the burner if the water exceeds normal operating temperatures. Make sure that all joints are secure that combustion air-inlet and vent system supports are all in place. the harder your water, the higher the potential for damaging mineral buildup. You can also Installing gas water heaters is always more complicated. Copyright 2004 - Through the sight glass, inspect the pilot burner flame with the main burner off and inspect the main burner while firing. Periodically, lift and release the lever handle on the temperature pressure relief valve, located near the top of the water heater, to make sure the valve operates freely. When removing anode rode, first make sure the cold water supply is turned off. We also have a standing pilot Direct Vent that will vent up to 4 feet from the outside wall. Rheem Manufacturing Company It automatically shuts the unit down whenever it senses the presence or flammable vapor or the air inlet openings get blocked. Low gas pressure could also be the cause of the problem. Point-of-Use 8kW, 11kW and 13kW Models. All Rights Reserved Selling to customers throughout the U.S and Canada, Richmond manufacturers a variety of water heaters. Youll receive a 12-year limited warranty on the heat exchanger, a five-year limited warranty on parts, and a 1-year warranty for labor. This website uses cookies to improve your experience while you navigate through the website. Try ourProduct Selector to find the perfect hot water solution for all your needs. Replace the insulation and plastic safety guard and reconnect the electric power supply. The largest of all the models in the Essential series, the RMTEX-36 is ideal if you are looking for a solution for an average-size or large home and youd prefer to have electric than gas. In addition, they have low-emission burners to reduce fuel needs, making the models more environmentally friendly and cost effective. As with other brands, Rheem tankless water heaters display error codes to indicate specific malfunctions. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. 28 results for "Richmond Tankless Water Heater" RESULTS. Water Connection Location: Bottom. in the shower until the cold water has passed. "instantaneous water heaters and they have earned that name! Always check the. Tankless water heater maintenance is your best insurance policy against unexpected problems. Attach a garden hose to the drain valve on the water heater and direct the stream of water to drain. Chlorinate the water supply as a way to minimize the smell of hydrogen sulfide or rotten eggs which happens as a result of the cathodic protection process with water containing a high sulfate. To do so, follow the steps below: You should also leak test the factory connections to the Combination Gas Control (Thermostat) after the water heater is placed in operation. Similar to the RMTEX-11 are the RMTEX-08 (it has a flow rate of up to 1.95 GPM) and the RMTEX-13 (with a flow rate of up to 3.17 GPM). Just turn off the water supply valve to slow down the flow. Note that the knob cannot be turned from PILOT position unless pushed down slightly. and this can impair the function of your water heater if you don't address is. hard freeze, now no water comes out of hot No, the minimum temperature adjustment for RTG series waters heaters is a 2 degree increments from 100 F up to 120 F and 5 F increments from 120 F to 140 F. An Over Heat Limiting Film wrap is wrapped around the entire heat exchanger. While its a good idea to understand what is going wrong with your tankless water heater, physically troubleshooting the unit is best left up to the professionals. If your household frequently takes back-to-back showers, you Like other water heaters in the Essential series, the RMTEX-18 has copper immersion heating elements with brass tops. The RMTEX-11 is one of the larger point-of-use units in the Essential series, providing 2.68 GPM. Check this too: Electric RV Water Heater How to & Troubleshooting Guide. your shower is due to cold water living in the pipes between your water heater If you own a tankless water heater or are upgrading from a traditional tank Flame Failure is generally caused by either a gas pressure problem or an electrical issue. It is still significantly higher than the energy efficiency of any tank model. The water heater and its gas connections must be leak tested at normal operating pressures before placing it in operation. It indicates water temperature sensor failure, It indicates Combination Gas Control failure. Richmond's Encore tankless design offers convenience without the high cost of keeping water hot. Continue holding down the gas control knob for about 1 minute after the pilot is lit. Remove the screw attached to the upper heating element access cover and take it off. It will remind you that it is now time for a service check. and your shower. The temperature of the water in the heater can be regulated by pressing the COOLER or HOTTER arrow buttons on the front of the combination gas control. Our Xtreme models will provide up to 756 gallons of hot water in an hour; and recover the tank contents in as little as 8 minutes! Rheem Manufacturing Company You should contact technical support to help you trouble shoot the issue and orderreplacement parts if necessary. The RTG-64DV, RTG-84DV, and RTG95DV may be installed in all locations, including bedrooms and bathrooms. Increase supply voltage to rated voltage. Richmond is a famous and reliable water heater brand. Get the latest in Richmond Racing news. Toggle the ON/OFF switch located on the blower assembly to the OFF position. You also have the option to opt-out of these cookies. This is a Sign For You to Read This, Easy How to Fix and Repair Navien Flow Sensor Problems, How to Clean Garbage Disposal Unit with Easy Using Baking Soda and Vinegar, The sound of the door squeaking is certainly very, You may want to remove broken drills from wood when, Spray paint is an aerosol paint that is used by, The toilet flange heightis important for proper, After you receive your new washing machine, you are, Most people take it for granted that their, Like most people, you probably take your air, Copyright 2022 Burnshomeconstruction.com. Check that the earth ground connection is properly connected. These are The Easy Steps. Go to the next step if you do not smell gas. The LED status indicates the pressure switch remained opened longer than 5 seconds after the combustion blower was energized. If your gas valve or water valves are not fully opened, this could also cause the ignition to fail. Hunker may earn compensation through affiliate links in this story. The Rheem website has a tool for checking and verifying your warranty to see if it has been registered by the homeowner or installer. Space-saving design for installation in limited spaces, Enjoy Continuous Hot water and save up to $1,100 over 12 years*. David is an expert in all things plumbing, heating, cooling, and water treatment. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. House generators are quite expensive. Well water can cause a quicker buildup of debris No, they are not. Make sure that your heaters power (within the breaker panel) has been turned off, Remove 2 screws that secure the upper side cover, located on the tanks side, Lift and remove the insulation so you can expose the thermostat. All Rights Reserved However, they are different from Rheem heaters, as Richmond develops its own innovative technology for use in a wide range of heaters for both residential and commercial applications. This article was originally published by Robinson's Plumbing Service and edited by Eccotemp. Inspect the combustion air-inlet and vent systems. There are several reasons your water heater could fail to ignite. 8kW Model Flow Rate: up to 1.95 GPM. This is similar for most tankless heaters on the market. Rinnai models. The Digital Temperature Controller can be mounted in any room. Establish and follow a routine preventative maintenance program. These tanks are built to last with warranties that exceed many from other manufacturers. You can also call a qualified and professional service technician. Tankless FAQs What is a tankless water heater? First of all, make sure that you check the venting chart (provided through Richmond electric water heater manual). You can only see the flame through the sight glass window located on the inner door. This is an exclusive feature of the Richmond tankless water heaters. Use a soapy water solution to test for leaks at all connections and fittings. prevent this, but now that you're aware of the problem, you can avoid jumping You can consult your manual, or you can check online. Rheem also offers a complete line of tankless water heaters, including the Rheem RTGH natural gas condensing tankless water heater and the Rheem RTGH propane condensing tankless water heater. 6 Common Tankless Water Heater Problems And Solutions, Eccotemp EZ-Flush System Descaler Cleaning Kit. You can select from an electric model or gas model. JustAnswer-Q&A 5.09K subscribers. To fix the issue, try the following troubleshooting steps: This error code indicates that there is a problem with the internal circuit. However, there are a few checks that apply to multiple models and water heater types: Everything requires some maintenance. You need to make sure that all faucets are closed. Protect your home from water damage with this all-inclusive leak prevention system that limits a leak to no more than 20 ounces of water2, By shutting off the flow of water, the Richmond ENCORE Electric Water Heater with LeakGuard can help you avoid an average of $4,000 in water leak damage3, Complete control of your water heaterfrom adjusting water temperature and tracking energy usage to setting vacation modeall from a smart phone1, Adjust water set temperature to balance your familys hot water needs via the EcoNet App and hands-free voice control with Amazon Alexa or Google Home4, Save energy on water heating costs while you are away for a week or just for the dayits easy to set from your phone even if you have already left home!1, Receive immediate notification of leaks and service needs through your phone and via EcoNet App1, Know you have enough hot water before you jump into the shower1, Know if an element is failing so you can proactively replace it before it becomes a problem1, View weekly, monthly and yearly energy usage reports from your phone to help you better manage consumption1, Allows plumber to view diagnostic information via the EcoNet App while at the water heater to expedite service5, With integrated WiFi, homeowners can avoid cold showers, detect leaks and more. Look in the manual for your specific water heater for these error codes if applicable. Early in the development, Richmond researchers at their Montgomery labs discovered that flame arrestor plate designs might be vulnerable to the effects of lint, dust and oil (LDO). To resolve the issue, try the following steps: It indicates that the flame signal sensed out of proper sequence. A 29-Gallon tank with a compact design that outperforms standard 40-gallon tanks*, Provides up to 10% more hot water than standard Essentia(register) models*. When something isnt functioning properly, the first step is to take a look at your water heaters monitor or controller to see if theres a flashing error code. Set the thermostat dial to desired setting by turning dial counter-clockwise. Water Heater Profile: Tankless. Lightweight plastic tank will not rust; ideal in hard water applications. Wire connection(s) are not fully secured- Confirm the wire connections or have a service technician confirm the connections for you. The smallest model in the range is the RMTEX-04 (a 3.5 kW-unit), which provides just 0.9 GPM. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. long, narrow path to the heat exchanger. Vent up to 150 ft with 3" PVC and 60 ft with 2" PVC, Includes easy to install hanging bracket for time savings (indoor models only), Self-diagnostic system for easy installation and service, High-altitude capability up to 8,400 ft. elevation above sea level, Digital remote control now pre-wiredand 10 ft. of thermostat wire included, Supplied with a 120-volt power cord (indoor models only). you need to keep an eye out for mineral buildup inside your water heater. Why Does My RV Carbon Monoxide Detector Keep Going Off? Some models (such as the RMTEX-18) have bottom -inch NPT water connections. This is another model that is available in both an indoor or outdoor version. Visually inspect the pilot burner and main burners annually. Each reference mark above or below these points indicates an approximate change of 10oF. This helps conserve energy and prevent a build-up of dangerous hydrogen gas. The cookie is used to store the user consent for the cookies in the category "Analytics". Fold the insulation and expose the thermostat. Depending on your tankless water heater's capacity, too many simultaneous hot water applications (such as multiple showers running) can overload your water heater. No need to worry, though, because you should be able to deal with it: Keep in mind that you should do the draining properly and correctly. When the faucet is closed, the Richmond Tankless Water Heater senses the command, and goes to standby mode. If the status light blinks red more than one flash every three seconds, here is what the error code and means and what to do to clear the error: This indicates low thermopile voltage however pilot is lit. Make sure the flammable vapor sensor is not blocked or obstructed. The cookie is used to store the user consent for the cookies in the category "Performance". First shut off gas to the water heater at the manual shut-off valve. $609.99 $ 609. Atlanta, GA 30328, Residential Condensing Tankless Water Heaters. Take a tool such as a flat head screwdriver to adjust the temperature to the desired limit. Verify power supply (120 VAC). Pinched or clogged pilot burner tube- You need to clean, repair or replace the pilot burner. However, if your tankless water heater frequently becomes overloaded, you should consider either upgrading to a tankless water heater with a higher capacity or adding a second unit. All the heaters in the Encore RMTG series are mid-efficiency, but they still more energy efficient than those of many other brands. At least once a year, lift and release the lever handle on the temperature pressure relief valve to make sure the valve operates freely. Vent Type: PVC. We designed the Richmond ENCORE Electric Water Heater with LeakGuard to give you the power to know, control and protect. One of them is about adjusting the temperature. Our goal here at GridSub is to help you find viable solutions to different off-grid problems. This is located near the top of the water heater. It indicates one of the temperatures adjust buttons is stuck closed. They are designed with the maximum power of 199,900 BTU, 180,000 BTU, and 170,000 BTU, and water flows of 9.5 GPM, 8.4 GPM, and 7.0 GPM, respectively. Birds nest, rodents and wasps nest can also block your venting, so be sure to thoroughly examine all vents that are located or lead outside your home. This indicates there is a problem with the internal circuit. Richmond is one of the reputable brands, with several quality appliances on offer. This can make a difference when registering as well as verifying. Verify that the wiring to the pressure switch(es) is connected correctly. Analytical cookies are used to understand how visitors interact with the website. link to Why Does My RV Carbon Monoxide Detector Keep Going Off? ON/OFF Dial Control with adjustable digital temperature display. The Essential series consists of just tankless electric water heaters. Simply set the desired temperature and walk away. with theEccotemp EZ-Flush System Descaler Cleaning Kit. Tank water heaters do not I have a richmond encore tankless water heater model RMTGH95DVN.